Technology company WestSpring IT is celebrating the first anniversary of Victoria Parker joining the business, reflecting on a year that has combined operational change, team development and continued investment in systems to support rapid growth.
Victoria joined WestSpring as Chief Operating Officer following a 20-year career in specialist technology recruitment, where she rose to director level. Headhunted to support WestSpring through a period of expansion, she moved into a new industry with a clear operational focus on building on the company’s already strong foundations.
“My priorities when I joined were people, systems and process, and I’m proud of the positive steps we’ve taken this year,” said Victoria.
“It has been a steep learning curve moving into a new industry, but a hugely rewarding one. The team have been incredibly open, welcoming and receptive to change, and it’s been brilliant to see people develop, step up into leadership roles and thrive.”
Over the past year, WestSpring has seen significant internal progression, with team members stepping into senior management roles for the first time and embracing new responsibilities. The business has also made strategic new hires and has invested heavily in technology, including the rollout of a new core system for managing client tickets and projects, upgrades to existing platforms and the introduction of new CRM and client strategy software.
Victoria has also introduced formal client satisfaction reporting, recording a client happiness score of 96 per cent. The investment in technology and structure has been designed to support analysts and improve efficiency while maintaining a strong client-first approach.
“All of my team have been extremely welcoming, but also very open to change which has been brilliant to see. Without fail everyone has answered my questions, listened and responded to new ideas or different ways of working,” she added.
Emma Carter, WestSpring CEO said: “This has been a year of change for us all and having Victoria alongside me on this journey has been rewarding. We have understood each other’s ideas and plans and worked together with our team to move forward even more positively.”
Looking ahead, Victoria will continue to work with the team on further operational improvements, technology investment and ISO accreditation. Find out more about WestSpring IT.