Close Menu
  • News
  • Home
  • In Profile
  • Finance
  • Legal
  • Technology
  • Events
  • Features
  • Wellbeing & Mental Health
  • Marketing
  • HR & Recruitment
  • About
  • Advertise
  • Events Calendar
  • Business Wall
  • Subscribe
  • Contact
  • 0843 289 4634
X (Twitter) LinkedIn YouTube
Trending
  • A beginner’s guide to growth shares (and why they’re so popular right now)
  • Brits lose £11.4 billion to scams: these are 5 of the most dangerous
  • Bold Business Marketing Specialist Speaks In Swindon This Week
  • Ransomware payment ban: What is it and how can businesses prepare?
  • How to demonstrate value beyond cost in business proposals
  • How Generative AI is Giving SMEs a Marketing Edge
  • £20k grant for female-founded SME up for grabs
  • Deploying fintech solutions to boost climate resilience for African farmers
X (Twitter) LinkedIn YouTube
SME Today
  • About
  • Advertise
  • Events Calendar
  • Business Wall
  • Subscribe
  • Contact
  • 0843 289 4634
  • News
  • Home
  • In Profile
  • Finance
  • Legal
  • Technology
  • Events
  • Features
  • Wellbeing
  • Marketing
  • HR & Recruitment
SME Today
  • About
  • Advertise
  • Events Calendar
  • Business Wall
  • Subscribe
  • Contact
  • 0843 289 4634
  • Twitter
  • LinkedIn
  • YouTube
  • RSS
You are at:Home»Education and Training»How VoIP can improve e-learning for teachers and students
learning via VOIP

How VoIP can improve e-learning for teachers and students

0
Posted By sme-admin on February 21, 2023 Education and Training, Technology

Almost a third of university courses still combine face-to-face teaching with online learning, data gathered by the BBC suggests. However, as one disgruntled student labels virtual education no more than a “glorified online streaming service”, how can educators deliver quality, virtually? Here, Ross Slogrove, UK and Ireland country manager at business phone system provider Ringover, explains how VoIP technology can help overcome these challenges.

In January 2023, the BBC reported that 28 per cent of university courses are still being taught the hybrid way, compared to just 4.1 per cent pre-pandemic. For some students, blending the physical with the virtual has been beneficial, offering greater flexibility and reducing time on campus. Others, however, report a drop in the quality of their education. For educators, succeeding in 2023 has become a balancing act — offering the flexibility of hybrid education, without risking a subpar educational experience.

Introducing VoIP

For hybrid education to work effectively, educators and their students need access to the right technology. Voice over Internet Protocol, or VoIP, can allow educational facilities to merge their telephone and computer networks in a way that’s more secure, cost-effective and easy-to-use.

VoIP enables calls through the internet, rather than a fixed telephone line. By 2025, it’s going to become an absolute essential that all educational facilities replace traditional legacy services with internet-based calling. BT will switch off the public switched telephone network (PSTN) in just two years’ time and, giving the complexity of transferring multiple teaching departments, back offices and administrative bureaus, it’s best to act now rather than wait for the deadline.

The sooner the education sector acts, the sooner it can reap the benefits of VoIP. Having a VoIP telephone system in place, integrated into a customer relationship management (CRM) system, forms the backbone of any ed-tech stack. Not only will it help educators deliver better quality online teaching, VoIP can also be used for multiple other facets of education customer service, from prospecting to future students and helpdesk support, to executing marking campaigns and streamlining email management.

Securing the space

A huge benefit of VoIP, that also helps deliver a better education customer service, is its security credentials. All educational facilities keep large volumes of data on record, including student contact details, performance logs, medical information and attendance records. Keeping this data safe from security breaches is crucial, but old analogue phone systems are more vulnerable to hacking. In fact, it’s reported that just over 40 per cent of primary schools and 70 per cent of secondary schools experienced cyber breaches between 2021 and 2022.

One of the main cyber threats facilities can face is through a Voice over Misconfigured Internet Telephones (VoMIT) tool, where cybercriminals steal voice snippets and confidential information directly from calls. However, a cloud-based VoIP system encrypts calls to protect content, rendering it unreadable if it is hacked.

Bringing confidence back

One of the biggest barriers teachers face when delivering high-quality virtual lessons is the lack of confidence. And, three years on from the pandemic, a lack of digital skills still impacts the education sector.

The 21st Century Teachers report, published in July 2022, found that 20 per cent of teachers say they have little or no experience using digital technology for teaching, and 48 per cent feel increased work stress due to the lack of digital technology integrated into their teaching. Elsewhere, a YouGov poll of 536 staff revealed that only 21 per cent of teachers felt ‘very confident’ with online learning.

So how can VoIP make teachers feel more at ease with online learning? Firstly, a VoIP system like Ringover’s encompasses a range of communication tools such as in-app chat, video calling and SMS messaging, which are easily connected with existing CRM integrations, APIs and educational tools.

This unification of communication tools and technology provides educators with some relief knowing that a VoIP phone system works alongside their existing teaching technologies and doesn’t require any further technical skill or experience to manage.

With the reception of hybrid learning still unbalanced, it is essential educational facilities keep customer service in mind for every one of their deliverables. Going hybrid has presented some obstacles, but VoIP can change that. The ease at which VoIP can integrate with existing systems and improve teacher and student experience takes the challenge out of delivering at a distance.

 To learn more about Ringover and its business communication solutions, visit https://www.ringover.co.uk/

Share. Facebook Twitter Pinterest LinkedIn Tumblr Email

Related Posts

Ransomware payment ban: What is it and how can businesses prepare?

How Generative AI is Giving SMEs a Marketing Edge

Outgrowing your MSP; businesses need a provider that scales with their growth

Comments are closed.

Follow SME Today on Linkedin and share all the topics you find interesting
Verify your identity for Companies House

The Newsletter

Join our mailing list for the best SME stories, handpicked and delivered direct to your inbox every two weeks!

Sign Up
Events Calendar
    • Marketing
    July 7, 2025

    Bold Business Marketing Specialist Speaks In Swindon This Week

    July 4, 2025

    How Generative AI is Giving SMEs a Marketing Edge

    • Finance
    July 8, 2025

    A beginner’s guide to growth shares (and why they’re so popular right now)

    July 7, 2025

    Ransomware payment ban: What is it and how can businesses prepare?

    • Health & Safety
    July 1, 2025

    Temperatures Soaring: Is Your Workplace Becoming Unsafe?

    January 29, 2025

    UK takeaways guilty of shocking hygiene failures:

    • Events
    July 4, 2025

    £20k grant for female-founded SME up for grabs

    July 2, 2025

    As Seen on BBC Panorama – Brad Burton to Headline The South West Expo in Swindon

    • Community
    June 23, 2025

    Celebrating One Year In Fairford Supporting The Community

    June 2, 2025

    National Charity Accelerates Children’s Reading Through New Corporate Partnership

    • Food & Drink
    June 23, 2025

    England Cricket Captain, Ben Stokes OBE, takes a stake in Spencer Matthews’ alcohol-free spirits brand, CleanCo

    June 16, 2025

    Hospitality industry risks collapse

    • Books
    April 24, 2025

    Values-Driven Professionalism: A Path to Client Loyalty

    December 2, 2024

    Banish the banshee boss: how to lead without fear – addressing the issue of fear-based management and how NOT to be this manager

    About

    SME Today is published by the same team who deliver The Great British Expos’. We have been organising various corporate events for the last 10 years, with a strong track record of producing well managed and attended business events across the UK.

    Join Our Mailing List

    Receive the latest news and updates from SMEToday.
    Read our Latest Newsletter:


    Sign Up
    X (Twitter) YouTube LinkedIn
    Most Recent Posts
    July 8, 2025

    A beginner’s guide to growth shares (and why they’re so popular right now)

    July 8, 2025

    Brits lose £11.4 billion to scams: these are 5 of the most dangerous

    July 7, 2025

    Bold Business Marketing Specialist Speaks In Swindon This Week

    July 7, 2025

    Ransomware payment ban: What is it and how can businesses prepare?

    July 7, 2025

    How to demonstrate value beyond cost in business proposals

    Categories
    • Books
    • Community & Charity
    • Education and Training
    • Environment
    • Events
    • Features
    • Finance
    • Food and Drink
    • Health & Safety
    • HR & Recruitment
    • In Profile
    • Legal
    • Marketing
    • News
    • Property & Development
    • Sponsored Content
    • Technology
    • Transport & Tourism
    • Wellbeing & Mental Health

    Copyright © 2020 SME Today.

    • ABOUT SME TODAY: THE GO TO RESOURCE FOR UK BUSINESSES
    • Privacy
    • Contact
    Copyright © 2025 SME Today.
    • ABOUT SME TODAY: THE GO TO RESOURCE FOR UK BUSINESSES
    • Privacy
    • Contact

    Type above and press Enter to search. Press Esc to cancel.