Customer relationship management (CRM) sits at the centre of almost every modern sales and marketing operation, yet many still have serious flaws that can negatively impact sales and revenue. The experts at the B2B lead generation agency Sopro have collated and analysed the latest industry statistics to highlight the top issues sales teams face with CRM systems. Top CRM implementation challenges and barriers: 1 – 51% of sales leaders say tech silos limit AI and CRM effectiveness Disconnected systems remain a major barrier to realising value from CRM platforms. Over half of sales leaders report that technology silos delay or restrict the…
Author: sme-admin
Pipedrive, the easy and intelligent CRM for small and medium-sized businesses has launched new project management and communication capabilities designed to help sales teams manage customer relationships and post-sale execution more effectively within one platform. As sales teams scale, the transition from closed deal to successful delivery is often slowed by disconnected tools and lost information. Pipedrive’s latest release solves this by bringing post-sale execution directly into the CRM. “Sales doesn’t stop when a deal is closed,” said Joe Futty, Chief Product and Technology Officer at Pipedrive. “We believe that when sales teams are freed from the burden of disconnected…
A study has revealed that approximately 40% of UK employees receive ‘work slop’ caused by low-quality, AI-generated content. As a result, it is estimated that each instance of work slop takes up to 3.5 hours each month to correct, resulting in millions of pounds in lost productivity. Jim Benton, CEO at Adapt, an AI agent platform for businesses, has explained what work slop is and the steps companies can take to protect themselves from it. “It has been reported that as of mid-2026, approximately 78% of global businesses are using AI in at least one business function. Despite this, studies have…
A simple request for information can quickly turn into a test of whether your business has its data act together. By Douglas McLachlan, Partner and Head of Data & Technology, Anderson Strathern Generative AI has made it easier than ever to create a data subject access request (DSAR) – and harder than ever for businesses, especially SMEs, to handle. What used to be a simple email asking for a few files can now arrive as a wide-ranging request that’s quick to send, difficult to narrow and a logistical nightmare to answer. What was once a niche compliance issue is fast…
Businesses planning summer socials, client events and awards nights could be overlooking significant hidden risks, according to insurance experts Everywhen, who are warning that hosting an event involves more than booking a space in a venue that has insurance. It extends to attendees, activities, equipment and how the event is run. While venues often appear to take responsibility, when problems occur, the liability can frequently lie with the organiser. A spokesperson for Everywhen said: “It’s crucial to understand where a venue’s responsibility ends and the organiser’s begins. If something goes wrong, the hirer may still be liable, even if the venue…
Most people start a business for freedom. More control. More income. More flexibility. The chance to build something of their own. And yet, many business owners quietly end up trapped by the very thing they created. Every important decision routes through them. Problems escalate upwards. Holidays feel stressful. Growth creates complexity instead of freedom. From the outside, the business can look successful. Revenue grows. The team expands. Customers keep coming. But beneath the surface, many SMEs are being held together by effort rather than structure. That matters, because effort does not scale. Engineering does. The Owner Bottleneck Spend time inside most small businesses and…
Macmillan Cancer Support has launched Macmillan Ventures, a new investment fund being fuelled by donations from visionary philanthropists and organisations who want to help transform care for people living with cancer in the UK. For Macmillan, their latest venture in delivering better cancer care is not just about the money, but all about creating the right conditions for new ideas and solutions to thrive. With someone in the UK being diagnosed with cancer every 75 seconds, and with 5.4 million people expected to be living with cancer in the UK by 2045 – a 58% rise on where we are…
Fulfilment and delivery specialist Diamond Logistics is warning e-commerce brands that the real winners of the 2026 FIFA World Cup retail boom will not necessarily be those with the biggest marketing budgets — but those with the operational capacity to fulfil demand at scale. With UK fulfilment networks forecasting a 15–25% uplift in parcel volumes in the four weeks leading up to kick-off on 11 June, and some sites expecting spikes of more than 30%, the company says many SMEs risk missing out simply because their operations cannot cope. According to industry forecasts, UK consumers are expected to spend up…
Businesses across the UK have just a few weeks left to put a data protection complaints process in place, before new legal requirements come into force on 19 June 2026. From that date, all organisations will be legally required to handle data protection complaints under the Data (Use and Access) Act 2025. With just weeks remaining, the Information Commissioner’s Office (ICO) is urging businesses, particularly small and medium-sized enterprises, to read its guidance now and take the straightforward steps needed to comply. The new law means organisations must: give people a clear way to raise a data protection complaint; acknowledge it within…
Lloyds, part of Lloyds Banking Group – the UK’s largest digital bank, together with BankiFi has launched a free Making Tax Digital (MTD) for Income Tax tool for small businesses in the UK. Embedded into the Lloyds Business Account, the tool is available exclusively to Lloyds Business customers at no cost and with no subscription fee. BankiFi’s technology platform has been integrated directly into Lloyds’ Business Account and allows small businesses to quickly and easily comply with new MTD for Income Tax requirements which came into force on 6th April 2026. These regulations require sole traders and landlords to keep digital…